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Need IT assistance?

8:00am - 5:00pm Mon - Fri

Please note - we are experiencing technical difficulties with the new Citrix login process. PLEASE USE THE CURRENT METHOD WITHIN THE AUTHENTICATOR APP TO LOGIN TO CITRIX.

Log an ICT support ticket

02 4220 7699 (x699)

02 4220 7699 (after hours)

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Reset my password

This needs to be done every maximum of 90 days.

Before resetting, please read the Password Policies table below and ensure that your password complies.

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Remote application services

Remote access setup instructions 

Citrix desktop
SharePoint project sites
Microsoft office online apps
Team Viewer - screen sharing for IT support 

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Remote video services
 

Video conference meetings - All staff (Lifesize)

 



PASSWORD POLICIES

Property Requirements
Characters allowed
  • A – Z
  • a - z
  • 0 – 9
  • @ # $ % ^ & * - _ ! + = [ ] { } | \ : ' , . ? / ` ~ " ( ) ;

Password restrictions

 
  • Password cannot be reset more than once within a 24-hour period *
  • Password should be 8 to 12 characters in length
  • Must have all of the following:

       - At least 1 lowercase character
       - At least 1 uppercase character
       - A number (0-9)
       - Symbols (see "Characters allowed" above)
       - Cannot contain dictionary words (consider breaking works up with symbols - eg. D1ct10n@ry)
       - Cannot contain your name or a reasonable part of
Password expiry duration (maximum password age) 90 days

* If a password reset is required more than once within 24 hours then the ICT helpesk are required to do this and a support ticket will need to be logged.

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