My Health Record

My Health Record is an online summary of an individual’s health information that can be shared securely between the patient and authorised healthcare providers involved in their care. Individuals control what goes into their My Health Record, and who can access it.

Through the My Health Record system you will access timely information about your patients such as shared health summaries, discharge summaries, prescription and dispense records, pathology and diagnostic imaging reports. My Health Record will not replace existing medical records and you will continue to take and review clinical notes.

The key benefits of the My Health Record system are:

  • avoid adverse drug events
  • enhanced patient self-management
  • improvements in patient outcomes
  • reduce time gathering information
  • avoided duplication of services.

Detailed information regarding My Health Record can also be found on HealthPathways Illawarra Shoalhaven and ACT & Southern NSW.

The delivery of safe, effective and efficient healthcare relies on good communication and systems that share information, where the subject of care can be accurately and reliably identified. The Healthcare Identifiers (HI) Service is a national system, operated by the Department of Human Services, for uniquely identifying healthcare providers, healthcare organisations and individuals receiving healthcare.

Healthcare Identifiers are a fundamental component of all national eHealth programs and initiatives, such as the My Health Record system. Healthcare Identifiers help ensure individuals and healthcare providers can have confidence that the right information is associated with the right individual at the point of care, and when information is shared it reaches the intended recipient.

There are three types of Identifiers that can be used. These are:

  • Healthcare Provider Identifier – Individual (HPI-I) – for individual healthcare providers involved in providing patient care
  • Healthcare Provider Identifier – Organisation (HPI-O) – for organisations that deliver healthcare (such as medical and allied health practices, or hospitals)
  • Individual Healthcare Identifier (IHI) – for individuals receiving healthcare services.

Individual healthcare providers registered with the Australian Health Practitioner Regulation Agency (AHPRA) are automatically assigned a Healthcare Identifier. You can check this on the AHPRA website.

If your profession is not regulated by AHPRA, you need to apply for a Healthcare Identifier using this form.

Healthcare organisations need to register to participate in the system, and to access a patients My Health Record. Once your organisation is registered, individual healthcare providers can be authorised to access the My Health Record system on the organisation’s behalf through conformant software. Click here to start the registration process.

Healthcare providers without conformant software can access My Health Record via the Provider Portal. To find out more, click hereProvider Digital Access (PRODA) is an online authentication system used to securely access government online services. To access services using PRODA, you need to register as an individual to get your own account.

COORDINARE provides a range of support tools to ensure that you and your practice can achieve meaningful use of current digital health initiatives. For My Health Record information and support contact COORDINARE at or call 1300 069 002. You can also download our remote support tool here.

The Practice Incentives Program (PIP) eHealth Incentive aims to encourage practices to keep up-to-date with the latest developments in digital health, and adopt new digital health technology as it becomes available.

Further information and guidelines are available here.

The My Health Record website has information for healthcare professionals on how to register and set-up your practice to the system, how to view and upload information, how to support consumers with questions about privacy and security, and a range of tools and training modules.

The Australian Digital Health Agency has developed the following online training environments:

A range of factsheets, brochures, posters and other materials are also available for download from the Australian Digital Health Agency website, to support your conversations with patients. Further information can be found on our Resources page.